Terms of Service

These Terms of Service govern the supply, installation, and servicing of electrical and solar products by Impressive Electrical & Solar Pty Ltd (ABN 51 616 534 751). By engaging Impressive or accepting a quote, users agree to these terms.

1. Customer Responsibilities

• Proceeding with a quote, payment, or installation indicates acceptance of these Terms of Service. 
• All information provided to IES must be accurate, particularly in relation to eligibility for government incentives (e.g. STCs, rebates). 
• Customers must ensure their premises are compliant and suitable for installation, including: 
  • Structural integrity of the roof 
  • Electrical wiring meeting current standards 
  • Safe and unhindered access to the meter box, switchboard, roof and inverter location 
  • Appropriate permissions from landlords or body corporate where applicable 
  • All necessary council approvals and planning permissions 
• Any required pre-installation work such as switchboard upgrades, rewiring, or roof repairs is the customer’s responsibility. 

2. Small-scale Technology Certificates (STCs)

• Customers agree to assign all rights to applicable government incentives, including STCs, to IES in exchange for a point-of-sale discount. 
• If a customer is ineligible or a shortfall in STC value occurs, the customer is liable for the difference. 

3. Installation Terms

• Installations are carried out by licensed and qualified professionals. 
• IES may reschedule installations due to weather or unforeseen events. 
• While IES aims to maximise system performance, actual output depends on site-specific factors including orientation, shading and panel placement. 
• Customers are responsible for providing safe site access and, where relevant, spare roof tiles. 
• Any variations or relocations after installation (e.g. due to neighbour or council complaints) are at the customer’s expense. 
• Ownership of installed goods transfers only upon full payment. Any stored or partially installed equipment remains the customer’s responsibility against theft or damage. 

4. Payments and Fees

• Final payment is due on the day of installation unless otherwise agreed in writing. 
• Overdue accounts incur 10% interest. 
• Credit card payments attract a 2.2% processing fee. 
• All quoted amounts are GST exclusive unless stated otherwise. 

5. Liability

IES is not liable for:

• Delays caused by factors outside our control (e.g. weather, supplier issues, regulatory delays) 
• Damage or faults due to non-compliant pre-existing wiring or plumbing 
• Losses resulting from customer actions or failure to comply with these Terms 

6. Metering and Grid Connection

• Grid connection and meter upgrades may require separate fees and are dependent on the relevant network authority or energy provider. 
• IES is not responsible for delays in grid connection, feed-in tariff rates, or any additional compliance costs imposed by energy authorities. 

7. Warranties and Consumer Rights

• Installation workmanship is covered by a 10-year warranty. 
• Product warranties are provided by the respective manufacturers. IES will assist with warranty claims where possible. 
• Warranty callouts are limited to business hours and must be performed by IES or authorised personnel. Callouts for inspection, blown fuses, or unrelated faults are chargeable. 
• Our services and products come with guarantees under the Australian Consumer Law. Customers may be entitled to a repair, replacement, or refund depending on the nature of any failure. 

8. Cooling-Off Period and Contract Termination

• Customers are entitled to a 10-day cooling-off period from the date of contract signing or deposit payment, whichever is earlier. 
• Either party may terminate the contract if the other breaches its obligations. 
• Post-cooling-off cancellations may incur fees to cover work, materials, and associated costs. Deposits may be forfeited. 
• IES reserves the right to cancel installations where premises are unsafe, access is denied, or pets are not secured. 

9. Changes to Government Incentives

• Should relevant rebate or incentive programs be significantly altered or cancelled, either party may cancel the agreement without penalty. 

10. Legal Framework

• These Terms are governed by the laws of New South Wales. 
• Where applicable, the Building and Construction Industry Security of Payment Act 1999 (NSW) applies. 

These Terms of Service are dated 12 May 2025.