Privacy Policy

This Privacy Policy applies to personal information collected from customers, prospective customers, suppliers, contractors, and website visitors in connection with our solar, battery storage, and electrical installation services.

We may collect personal information including, but not limited to: name, contact details (email, phone number, postal address), installation site address, property and energy details (roof type, electricity usage, existing system details, NMI, distributor account information), identification details required for rebate or VPP eligibility, billing and payment information, communications with us, and photographs or site information captured during quoting or installation where it identifies or could reasonably identify an individual.

We only collect personal information that is reasonably necessary for our business functions and activities.

Personal information may be collected directly from you, including through enquiries, quotes, proposals, contracts, in-home or on-site consultations, email/phone/SMS/online communications, site inspections and installations, and our website or online forms (where applicable).

We may also collect information from third parties where authorised or required to deliver services, including lead referral partners, electricity retailers, distributors, finance providers, and government rebate or scheme administrators.

We use personal information for delivering and managing installation and electrical services, providing quotes and responding to enquiries, scheduling and completing installations, applying for and administering rebates, STCs, VPP enrolments, and grid connection approvals on your behalf, billing/invoicing/account administration, warranty and after-sales support, improving services and internal processes, and meeting legal, regulatory, and contractual obligations.

We do not use personal information for purposes unrelated to our services without consent, unless permitted or required by law.

We may disclose personal information to contractors, installers, and electricians engaged to deliver services, third-party software and platform providers used as part of our operations (including CRM, scheduling, accounting, automation, and artificial intelligence systems), electricity retailers and distributors for grid connection and metering, Clean Energy Regulator and other administrators of rebate, certificate, or VPP schemes, finance providers where you have elected to finance your installation, manufacturers and suppliers for warranty and product registration purposes, and regulatory authorities where required by law.

We take reasonable steps to ensure third parties handle personal information in a manner consistent with this Privacy Policy and our (or the industry) security best practices and standards.

Some third-party systems or service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure overseas authorised recipients handle personal information in accordance with Australian privacy requirements and security best practices.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security of personal information.

You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, or misleading. Requests should be made in writing using the contact details below.

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to provide our services, honour product and workmanship warranties, meet legal, regulatory, accounting, or reporting requirements (including those of the Clean Energy Regulator and electrical compliance bodies), or as otherwise permitted by law. The retention period may vary depending on the nature and scope of the engagement. When personal information is no longer required, it is securely destroyed or de-identified in accordance with applicable laws and industry practices.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. We use Google Tag Manager to manage the tags and scripts that run on our website, together with analytics tools (such as Google Analytics) that may collect information including pages visited, time on site, the referring website, approximate location, and device and browser information. This helps us understand website usage and improve our services.

We also use the Meta Pixel (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising, understand the actions visitors take on our website after seeing or interacting with our ads (such as submitting an enquiry), and to deliver and optimise advertising on Meta platforms including Facebook and Instagram. The Meta Pixel may set cookies and share certain event information with Meta, such as page views and quote-form submissions. Where you submit an enquiry, we or our systems may also share limited information with Meta to match and measure conversions.

We also use the OpenAI advertising pixel (provided by OpenAI, Inc.) to measure the effectiveness of advertising we run on ChatGPT and to understand the actions visitors take on our website after seeing or interacting with those ads. Where you submit an enquiry, we or our systems may share limited information with OpenAI to match and measure conversions. This includes a one-way encrypted (hashed) form of your name, email address, and phone number, together with your suburb, postcode, IP address, and browser information. Hashing converts these details into a code before they are sent, and OpenAI uses them only to match an enquiry to an advertising interaction.

These third-party providers handle information in accordance with their own privacy policies (including Google's Privacy Policy, Meta's Data Policy, and OpenAI's Privacy Policy). Some of this information may be stored or processed overseas, including in the United States. You can manage or disable cookies through your browser settings, and control ad personalisation through your Google, Meta, and OpenAI account settings. Disabling cookies may affect how parts of our website function.

We use artificial intelligence (AI) tools to help us operate parts of our business. When you submit an enquiry through our website or by email, the content of that enquiry, including your name, contact details, site address, and message, may be processed by a third-party AI service so that we can organise the information, route it to the right member of our team, and identify spam or incomplete submissions.

Our website also offers an online chat assistant powered by AI. Messages you send through the assistant are processed by a third-party AI service in order to generate a reply. Please avoid entering sensitive information you would not want processed this way, and contact us by phone or email instead if you would prefer not to use it.

AI assists our team rather than replacing human judgement. Quotes, pricing, rebate eligibility, and installation decisions are made by our staff. The one automated step is an initial filter that sets aside submissions identified as spam, so if you have contacted us and have not heard back within a reasonable time, please call us directly on 1300 797 630.

Our AI providers process this information on our behalf under their business terms, which do not permit your personal information to be used to train their models. Some of this processing occurs outside Australia, including in the United States, as described in the Overseas Disclosure section above.

We may update this Privacy Policy from time to time. Any changes will apply from the date the updated policy is published or otherwise made available.