Impressive Electrical & Solar - Terms and Conditions

Impressive Electrical & Solar provides solar PV, battery storage, and electrical installation services, including but not limited to system design, supply and installation of solar panels, inverters and battery systems, electrical work, grid connection applications, rebate and certificate administration, and ongoing service and warranty support. Services are provided in accordance with the agreed scope set out in a quote, proposal, contract, or written confirmation.

Services are delivered in accordance with the agreed scope and are limited to the works expressly agreed in writing. Unless explicitly stated otherwise, services do not include ongoing system monitoring, energy bill management, repairs to pre-existing electrical defects, structural works, roof repairs, or works outside the agreed scope. Estimated energy generation, savings, payback periods, or bill reductions are indicative only and are not guaranteed, as actual performance depends on site conditions, weather, usage patterns, tariffs, and third-party factors outside our control.

You must provide accurate and complete information and ensure timely access to the installation site, switchboard, roof space, meter, and any relevant documentation as reasonably required for service delivery. This may include providing authority for us to act on your behalf with electricity retailers, distributors, and rebate scheme administrators where necessary to perform the agreed services.

You remain responsible for the suitability of your property for installation, the accuracy of information provided, compliance with any body corporate, strata, or landlord requirements, and ongoing operation of the installed system. All information and access provided by you will be treated as confidential in accordance with these Terms.

Fees are as agreed in writing and invoiced in accordance with the agreed schedule, which may include a deposit, progress payments, and a final payment upon completion. Invoices must be paid within the stated payment terms. All fees are inclusive of GST unless expressly stated otherwise. We reserve the right to suspend or delay works if payments are overdue. Title in any goods supplied remains with us until full payment has been received.

Any variations to the agreed scope, including additional electrical works, switchboard upgrades, meter relocations, or site-specific requirements identified during installation, may incur additional fees and will be confirmed in writing where practicable. Cancellations must be made in writing and may be subject to recovery of costs already incurred (including equipment ordered, design fees, administration, and rebate paperwork) in accordance with applicable consumer law.

Our services involve the supply, installation, and integration of third-party manufactured products including solar panels, inverters, batteries, and monitoring platforms. We are not the manufacturer of these products. Manufacturer warranties apply to the products supplied and are subject to the manufacturer's terms and conditions. We are not responsible for the availability, performance, pricing, firmware updates, app functionality, or changes made by third-party providers, including electricity retailers, distributors, and rebate or VPP scheme administrators.

In delivering our services, we will require access to your property, roof, switchboard, and electrical systems. We apply reasonable and appropriate safety measures and carry out all work in accordance with relevant Australian Standards, the Clean Energy Council guidelines, and applicable electrical safety regulations. However, installation works carry inherent risks.

While our services are intended to deliver a safe and compliant installation, we do not guarantee the prevention of all incidents, including weather-related damage, third-party tampering, system faults caused by external factors (such as grid disturbances, lightning, or animal interference), or events outside our reasonable control. Responsibility for ongoing system operation, periodic maintenance, and reporting of any faults remains with you.

Each party must keep confidential any non-public information received from the other party and use such information solely for the purpose of performing or receiving the services, unless disclosure is required by law or permitted in writing.

Each party retains ownership of its pre-existing intellectual property. Upon full payment of applicable fees, you are granted a non-exclusive, non-transferable right to use any system designs, documentation, or deliverables created specifically for you in connection with your installation, for your own use of the installed system, unless otherwise agreed in writing.

Services are delivered on-site during standard business hours, being 7:00 am to 5:00 pm AEST Monday to Friday, unless otherwise expressly agreed in writing. Where works are scheduled outside these hours, on weekends, or in remote locations, additional fees may apply and will be confirmed in writing. We may reschedule installations due to adverse weather, safety concerns, distributor delays, or other factors outside our reasonable control, and will give you reasonable notice where possible.

We provide a workmanship warranty on installation works as set out in your contract or quote, in addition to any non-excludable rights you have under the Australian Consumer Law. Manufacturer warranties on supplied products are provided by the relevant manufacturer and are subject to their terms.

To the maximum extent permitted by law, and subject to any non-excludable rights under the Australian Consumer Law, our total liability arising from or in connection with the services is limited, at our option, to the resupply of the services or the cost of resupplying the services. We are not liable for any indirect or consequential losses, loss of profit, loss of energy savings, loss of feed-in tariff revenue, or business interruption losses.

Either party may terminate the engagement if the other party materially breaches these Terms and fails to remedy the breach within a reasonable period after receiving written notice. All outstanding fees and costs incurred up to the termination date remain payable, including equipment ordered, work performed, and administrative costs.

These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

We may update these Terms and Conditions from time to time. Any updated terms will apply to services provided after the date the updated terms are published or otherwise provided to you.